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Frequently Asked Questions
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FAQ
General
What is EventNexus?
EventNexus is a comprehensive event management SaaS platform that helps you organize, ticket, manage, and analyze events of all sizes.
Is EventNexus free to use?
Yes! Our Starter plan is completely free and includes up to 3 events with 50 attendees each. Upgrade anytime for more features.
What types of events can I manage?
Everything from conferences, workshops, and seminars to concerts, festivals, corporate events, and charity galas.
Events & Ticketing
How do I create an event?
After signing up, go to your dashboard and click "Create Event". Fill in the details, set up tickets, and publish — it's that simple!
Can I create multiple ticket types?
Absolutely! Create Free, Basic, Standard, Premium, and VIP ticket tiers with different pricing and perks.
How does QR code check-in work?
Each registered attendee gets a unique QR code. At the event, use your phone or tablet to scan QR codes for instant check-in.
Payments
What payment methods are supported?
We support Razorpay (UPI, cards, wallets, net banking), Stripe, and PayPal for global payments.
When do I receive my payouts?
Payouts are processed within 2-3 business days after the event, directly to your bank account.
Is there a transaction fee?
We charge a small platform fee of 2% + payment gateway fees. No hidden charges.
Technical
Is my data secure?
Yes! We use industry-standard security: bcrypt passwords, CSRF protection, SQL injection prevention, and encrypted connections.
Can I export my data?
Yes, export attendee lists, sales reports, and analytics as CSV or PDF from your dashboard.
Do you offer an API?
Our Professional and Enterprise plans include API access for custom integrations.
Still have questions?
Contact Support